FAQS

HOW LONG DOES SHIPPING TAKE?

We pack and ship all orders that come in the same business day before 2pm EST. From there shipping may take 3-5 business days. For international orders shipping can take between 7-14 business days. We pride ourselves with the fastest and most affordable shipping in the industry. 

For U.S. orders, we typically use UPS; for international orders, we use FedEx. Both services take 3-5 business days to arrive and in many cases come even sooner. Through decades of shipping with these two carriers, we have established some of the best rates in the industry, especially while shipping overseas.
We update our website inventory daily to minimize delays or backorders. In the rare event items are ordered before showing sold out, there may be a slight waiting period of a few days. If there is a significant waiting period on items in your order, you will be notified via email with an ETA and offer to switch items out for another category. If you choose not to wait we can always issue a full refund.

WHAT IS THE DIFFERENCE BETWEEN MODERN AND VINTAGE?

Modern clothes were produced in the last 15 years, and vintage clothes were produced prior to 2009. All of our clothing is high quality, unique, and secondhand thrifted style clothing. Unless noted otherwise on specific product pages all mixes contain a combination of Modern and Vintage pieces to ensure that each order has maximum resale potential. 

Please visit our product pages for more information on category specific mixes and example pictures of what to expect in each. Product pages are updated frequently to ensure accuracy. If you have any additional questions, please don’t hesitate to contact us!

WHAT IS THE QUALITY GRADE?

Unless otherwise noted on category or product pages, all of our secondhand mixes contain clothing in:

• ~85% Grade A condition (no major holes or stains) 
• ~15% Grade B (minor stains, holes or rips)

We do our best to ensure the best quality possible always, but please do remember that these items are secondhand and some items may contain minor wear and tear. That’s part of the charm! 

Unless specified otherwise on specific category or product pages, all mixes follow:



Grade A 85% -/+

Grade B 15% -/+

Grade C 0%


Grade A: Items are considered near perfect condition and may include
washable or hardly noticeable stains. We do not launder any of our
clothing and do our best to trash or donate any items we deem
unsalable.



Grade B: Items include fashionably distressed, small holes,
and stains that may or may not come out in the wash. You may find some items with cracked graphics, pilling and normal wear and tear since many of these items are over 15+ years old.



Grade C: Items may include holes larger than a pin hole, stained, cracked or worn away graphics. This grade is mainly to salvage for up-working or recycling clothing into new pieces.


For more information contact us help@thriftvintagefashion.com

In effort to keep prices as low as possible we do not launder our garments before shipping. This means the occasional item might arrive with slight blemishes.

HOW ARE MIXES PACKED?

Just like our grade quality, we take great pride in the curation of our mixes. We employ  passionate and highly trained grading experts who pull items from each category. In order to maintain the highest integrity in our mixes we do not allow any handpicking or purchasing of “premium” items from any categories. This is how we have operated since day one and will continue to work this way in fairness to all customers big and small.

DO YOU TAKE RETURNS?

ALL SALES ARE FINAL (No Exceptions) SEE OUR RETURN POLICY. Vintage items are sold "As is." No refunds or exchanges are permitted. If your purchase has been damaged during shipping or we have committed an error on sizing or pack, please contact us within 72 hours of receipt so we can submit a claim and resolve the issue. We don't accept returns/exchanges due to dissatisfaction with styles or fit. If we make a mistake (too many damaged items/wrong category), contact us with photos, and we'll fix it. Canceled orders are subject to a 10% restocking fee; unauthorized returns also incur the same charge. No returns/exchanges past 30 days accepted.

WASH BEFORE USE.

In effort to keep prices as low as possible we do not launder our garments before shipping. We recommend washing before wearing any of our garments.  In many cases our clothing is 15+ years old and may arrive with minor holes, stains, fading, or snagging of fabric.

If you want to read more about how to properly care for your vintage and retro garments READ OUR BLOG

WHERE DOES THE CLOTHING COME FROM?

The simple answer is that it's mostly donated clothing. Most of the product comes from the larger donation companies like Goodwill and Salvation Army while a smaller percentage comes from private donation companies and charities. These donation companies usually keep a small percentage of the clothing they receive to sell retail in their own thrift stores while selling the rest to textile recyclers who then resell the mixed-used clothing by container to different countries all over the world. It is also worth noting that American used clothing is a highly coveted world commodity due to many factors such as the popular brands, style, quality, and the sheer quantity available.